Sustainable Packaging Relief Program FAQ
Got a question? We’re here to help! Refer below for more information about our Sustainable Packaging Relief Program.
What are your minimums?
This program is designed for local restaurants to get what they need fast during this unprecedented and unpredictable time, and on a case-by-case basis. Due to the nature of this program, the program does not have any minimums, but rather a maximum of 5 cases per product per order. This cap is to help ensure we can support as many local restaurants as possible.
Where can I pick up my products?
Upon confirming your product order and Calendly pick-up appointment, you will receive detailed pick-up instructions. But please don’t hesitate to reach out to a Better Earth team member if you have additional questions after receiving those instructions.
Can you deliver?
We’re more than happy to work with you on delivery! If for any reason you cannot drop by the Clarkston facility, our best recommendation would be to arrange delivery via a ride-sharing app like Uber or Lyft or task app like TaskRabbit. In this scenario, you would continue forward in scheduling a Calendly appointment as if you were picking up yourself. During that time, you would schedule the app service to “pick-up” at our location and “drop-off” at yours. If you decide to go this route, please inform Jake, our facilities manager, so he can make sure he’s available to work with you and your driver on where to go and instructions on receiving the products when onsite. You will have Jake’s email address upon scheduling your Calendly appointment.
Can you ship my order?
This program is limited to product pick-up (or delivery via ridesharing or task app) so that we can best serve and support our local restaurants within driving distance of the facility.
Why do you limit products to 5 cases each? Can I get more than 5 cases?
The Sustainable Packaging Relief Program is designed for local restaurants to get the sustainable packaging they need fast during this unprecedented time, and on a case-by-case basis. Due to the nature of this program, each order has a cap of 5 cases per product. This cap is to help ensure we can support as many local restaurants as possible with the limited inventory available.
How long will this program be going on?
The program will be running for a limited time based upon product availability. Products are available on a first come, first serve basis to local restaurants within the Greater Atlanta Region (Fulton, Cobb, Dekalb and Gwinnett Counties). If we are able to extend the program’s timeline past the 2-3 week deadline, we will be sure to update all participating restaurants as soon as possible.
What does “Greater Atlanta Region” mean? Does my restaurant meet that qualification?
For the purposes of this program, we are defining the Greater Atlanta Region has Fulton, Cobb, Dekalb and Gwinnett Counties. However, we’re more than willing to work with restaurants outside of these counties that are interested in the program and willing to drive to our facility for pick-up.
Can I order more than once?
We kindly ask for restaurants to consider holding off on additional orders for at least 5 business days after an initial order so that more local restaurants can participate in the program alongside you.
I love your other products in your catalog. Can I add on other products not currently listed in the Order Form as well?
Thanks for your interest in our product line! While the Sustainable Packaging Relief Program is limited to a curated variety of products, we encourage you to reach out to your broker or local foodservice distributor and ask about their Better Earth offerings. If you have further questions, feel free to reach out to email@example.com.
How can I help spread the word?
We’d love to collaborate! Who do I contact?
Let’s connect! Please reach out to Maria, our Brand & Marketing Manager, at mazarraga(a)becompostable.com
Our Apps: Typeform, Stripe & Calendly
How do I move from one question to the next?
If the question you’re answering has multiple choice or drop-down answers, you will move on to the next question by clicking on your answer. If you are typing an answer, you can move forward by pressing the enter key or the down–arrow key. If you made a mistake and would like to go back to an earlier question, you can do so by pressing the up-arrow key or scrolling up on either your smart phone or computer.
The order form isn’t loading. What do I do?
Sorry to hear that! We recommend general troubleshooting tips, such as refreshing your browser and/or trying out a new browser. If it’s still not working, let us know by emailing firstname.lastname@example.org.
Can I pay in cash or by check?
To ensure your safety and that of our team, we cannot accept cash or checks for the Sustainable Packaging Relief Program. The program operates around stringent health, safety and sanitation standards to ensure you have a pleasant, safe and contact-less experience.
If you are having any issues with our credit card system, let us know and we are here to support you further!
Why can I only schedule an appointment at certain times and days? And why do some days offer 9 AM and 1 PM and others don’t?
To best serve you, we are generally offering morning (9 – 11 AM) and afternoon (1 – 3 PM) appointments for people to pick up their orders. You can come anytime during your designated time range. To ensure social distancing, up to 4 appointments can be booked at any given time range. This means that a day might not have one appointment or another. We encourage you to review other appts throughout the week or shoot us an email if there are no times that accommodate your schedule. We’re here to support and find a solution!
What credit cards do you accept? How do I input my credit card information into the order form?
Our online transactions are powered by Stripe, the e-commerce company trusted by Amazon, Uber, Lyft, Google, National Geographic, and millions more. Stripe accepts Mastercard, Discover, American Express and Visa.
Within the Order Form, you will enter your credit card information when prompted into the mini digital credit card depicted in the image below. Simply click on the intuitive label (such as card number or name on card) and enter the applicable information.
I keep getting an error message when I input my credit card information. What’s going on?
How frustrating, sorry about that!
That error message can often be addressed with some simple troubleshooting measures, such as refreshing your browser and/or trying with a different browser. If you are still having troubles, shoot us an email and we’ll determine another route for payment.
Your receipt only offers the total amount. Where can I get a line-item invoice?
Please email email@example.com and we’ll be more than happy to send a line-item receipt.