Got a question? We’re here to help! Refer below for more information on our product lines, terms & conditions, sustainability commitments, and more. Can’t find what you’re looking for? Send us your questions using the contact form below.
Better Earth Products
I have never used your products before. How can I confirm they’ll perform as needed and comply with my community’s environmental standards?
To ensure our products meet your performance and sustainability needs, we invite you to request samples through your region’s broker prior to ordering. Please contact our Sustainability Director at if you have any additional questions about our products’ sustainability features and alignment with your community’s environmental standards.
What raw materials do you use for your products?
What is the difference between your three fiber lines?
- Our Eco-Bamboo line is a bamboo-based fiber collection that is tan in color. Its longer fibers provide strength for holding foods with moderate moisture content.
- Our Sugarcane line is the most commonly seen compostable foodservice packaging material and is among the earliest in the market. It is white in color.
- Our Element line represents our wheat-straw collection. Like Eco-Bamboo, its longer fibers provide premium strength for foods with medium to high moisture content.
Can I put your products in the microwave/oven/freezer?
Our products are designed to simultaneously withstand a wide variety of temperatures and break down within 90 days in a commercial composter. However, they are not designed to bare the extreme temperatures found in microwaves, ovens and freezers. We recommend heating up or freezing food-products in glassware whenever possible.
- Freezer: Our clamshell collections can go in the freezer but are not airtight. This means foods may be subject to freezer burn or reduced freshness. Our PLA products are also not recommended for the freezer and can become brittle when frozen.
- Microwave: Our Fiber Collection products are microwave safe for reheating–they are not designed for extreme high heat. We don’t recommend reheating food in fiber to-go clamshells for more than 5 minutes.
- Oven: While our hot cups, soup cups and some containers are designed to withstand high-temperatures, including boiling water, our product-line is not designed for the extreme high heat of the oven, which can cause them to warp, leak or even catch on fire.
Are your products BPI-certified?
What are your certifications?
- Biodegradable Products Institute (BPI): BPI-certified products undergo rigorous, third-party testing to verify that their products meet ASTM D6460 and/or ASTM D6868 standards (refer to “ASTM D6460” and “ASTM D6868” in our Key Terms). You can always find the latest list of Better Earth BPI product certifications by visiting BPI’s website.
- Forest Stewardship Council (FSC): The Forest Stewardship Council is a not-for-profit organization that sets standards under which forests and companies are certified in order to meet our current needs for forest products without compromising those of the next generation. When you see the FSC label on Better Earth products, you can be assured that the forest products sourced are responsibly harvested and from verified sources.
- OK Compost: Like BPI, Vinçotte OK Compost-certified products undergo rigorous, third-party testing to verify that the products are compostable in commercial or municipal facilities in compliance with the European Standard EN 13432.
Can we get samples of your product offerings?
Custom Design & Printing
Can I customize your packaging with my company logo, sustainability messaging or other custom graphics? Do you do custom printing?
Can you print on hot cups and food containers? What are the minimums?
What are your print minimums for printed hinged containers? Number of colors? Lead time?
Pricing & Discounts
How can I obtain pricing?
Shipping & Handling
What is your lead time for standard orders?
Ordering & Account Info
How can I purchase your products?
I am a restaurant owner and interested in your products. Can I order directly from you?
Composting & Environment
Why should I buy compostable products?
Our customers purchase compostable products because they know the disposables landscape is changing and their end-users are demanding more sustainable options. At Better Earth, we help our customers meet their sustainability goals with innovative products that offer the same quality and similar performance to conventional plastic and Styrofoam.
How long does it take for your products to compost?
Are your compostable products marine degradable?
What do you mean by "compostable"? How is this defined?
Compostable products can include food scraps, paper, leaves, as well as certified-compostable foodservice packaging materials like Better Earth. The speed of degradability will vary based on the composition of the product.
Pro tip: labels can be misleading. When purchasing compostable products, always look for the words “certified compostable,” “OK Compost,” “BPI-certified,” or “meets ASTM-D6400 standard.”
Do you use genetically modified materials (“GMOs”)?
Where can I find a commercial composter near me?
But what if commercial composting isn’t available yet in your area? You can still transform most of your food waste and yard trimmings into nutrient-rich fertilizer using a backyard composter. Check out this Better Earth blog post to learn how to build your own backyard composter in 10 minutes or less.
What's the big deal with styrofoam?
- Styrofoam is made from petroleum, a non-renewable resource
- The chemicals used in the manufacturing process (benzene and styrene) have been identified as harmful neurotoxins and carcinogens
- Furthermore, Styrofoam’s lightweight and air-like qualities make it difficult and expensive to recycle, leading to Styrofoam comprising as much as 30% of total landfill volume
Comparatively, compostable products like Better Earth are comprised of renewable, agriculture-based resources and will break down in a commercial composting facility in 90 days or less.
Can I recycle your products?
What happens to your products if they end up in the landfill?
If compostable products are placed in a landfill setting, biodegradation may occur, but much more slowly and at widely varying rates depending on the type of landfill. We encourage our customers to be skeptical of any products that claim to biodegrade or “compost” quickly in a landfill setting.
- If placed in an open-air landfill where oxygen is available, commercially compostable products can biodegrade at similar rates to other organic materials in the same setting. However, open-air landfills often pose anaerobic conditions (without oxygen) if overcrowded and compacted tightly.
- If placed in a capped landfill, the most common type in the US, compostable products will be deprived of oxygen and microorganisms and the composting process will be severely restricted. This is true for all organic material, like banana peels and yard waste, placed in this air-tight environment.
If you do not have access to commercial composting in your area, you can still transform most of your food waste and yard trimmings into nutrient-rich fertilizer using a backyard composter. Check out this Better Earth blog post to learn how to build your own backyard composter in 10 minutes or less. If none of these options are available for you, please dispose of Better Earth products in the waste bin.
But most importantly, we encourage you to join us in advocating for more composting infrastructure in the United States so that we can all close the loop between compostable products and their rightful home: the soil.
Is it worth buying compostable products if my community does not offer commercial or municipal composting services?
Are your products packaged in biodegradable or recyclable materials?
- The sleeves are currently comprised of recyclable PE plastic due to recent instability in the PLA (compostable bioplastic) raw material market. We believe this instability up the supply chain could compromise our other core commitment of providing you quality products consistently and at a stable price – which is something we will not risk. Please contact your local recycling provider to confirm if they accept PE plastic film.
- Our corrugate cardboard boxes are just about universally recyclable. Please contact your local recycling provider to confirm where you can drop off cardboard in your area.
Still have a question?